What gives a dispute to Aliexpress?

Knowing how to open a dispute on Aliexpress, you can return your money with an unscrupulous transaction. It is important to adhere to the received rules and, if necessary, go to the exacerbation of the dispute

Aliexpress.COM – Popular Chinese Playground. Resource’s demand is explained by a huge selection of products and low prices. Similar combination attracts buyers. But sometimes the customer is dissatisfied with the quality of products or decided to pay off.

What is needed for Aliexpress dispute

Each client on Aliexpress is provided by the protection of the ESCROW program, which regulates the rule of commercial transactions. Therefore, in violation of the agreement, the buyer receives the right to start the dispute on Aliexpress to return the money.

Most often, the reason for the dispute is the violation of the delivery time or the low quality of the product obtained.

It is worth noting that the opposite side receives payment only after receiving confirmation from the buyer or the end of the order protection period. Therefore, it is useless to write the seller, a person can not return money with all the desire and cancel the order, since he has not yet been paid. The only option to protect your right to buyer -.

It should be said that the site pages have long been Russified, which greatly facilitates the situation.

How to open a dispute on Aliexpress: a sequence of actions

To ensure the refund of funds, you need to accurately follow the instructions:

• After making a decision on the start of the dispute, it is necessary to open the order and in the field opposite the goods, click the button with the inscription «open dispute»;
• On the page that appears, it should be noted, received or not ordered goods. This will reflect the reason and choose the solution option from the proposed system;
• For example, if the order is received on time, but is faulty, choose item «Yes». In this case, a list of reasons appears, among which the buyer must choose the most appropriate situation;
• By choosing the cause, you need to specify your requirements and submit evidence of the rightness;
• Determining the amount of money, you can choose a partial reimbursement or full of product itself, as well as its delivery. In the case of a selection of partial reimbursement, the required amount should be improved;
• It must be borne in mind that the full reimbursement means the return of the goods. At the same time, payment for delivery is assigned to the buyer. Therefore, often the optimal solution becomes the requirement of partial reimbursement, at which it is not necessary to return the faulty item. The amount of compensation in this case defines the buyer itself;
• You need to leave a message for the seller in a specially designated field. Despite the Russification of pages, the correspondence is recommended in English, since the rare representative of China is freely expressing in Russian. Even automatic translations often do not help;
• As evidence of poor product quality, often use video or photos. To download them there is a special Add Attachments button. You can download files up to 2mb size, formats: BMP, JPEG, PNG, GIF;
• If the file size exceeds 2MB, it is first downloaded to www.mediafire.COM and Received Links insert into a message intended for the seller.
• Making sure that the fields are correctly filled, press the button «send».

When the dispute arises due to the breakdown time violation, the actions algorithm will be slightly different:

• Since the dispute is being conducted on Aliexpress due to the violation of the delivery time, there will be no guidance on the possibility of obtaining partial reimbursement. Automatically establishes the penalty of the total amount of the initial contribution;
• Next, the filling of the fields passes according to the scheme described above;
• Explaining that the delivery time is violated, describing the situation and leading evidence of its rightful, the customer clicks the button «send», thereby opening the dispute.

After the beginning of the dispute, the page appears on which the initial status is indicated – in anticipation of the assertion of the dispute by the seller. To answer the opposite side, a certain period of time is given. The counter is also present on the page. In the absence of the seller’s reaction upon completion of the rejected time, the dispute in favor of the buyer is solved automatically.

If you need to change the dispute conditions, for example, correct the error allowed when filling the fields, you can use the button «edit». To cancel the dispute use the button «cancel spores».

On the same tab will be presented with the entire correspondence with the seller about the nuances of the order, which was carried out before the beginning of the dispute. Also on the page registers further correspondence after opening the dispute. Therefore, there is a place to accommodate additional evidence.

You can view information about the management of the dispute in the Personal Cabinet, the MY ALIEXPRESS / Operation / Disputes section & Retots.

How to exacerbate on Aliexpress a dispute in non-recognition by the seller of guilt

After opening the dispute, the event can develop as follows:

• The seller does not mind and ready to reimburse the damage;
• The seller will not respond to the message and money will be automatically paid by the system;
• The seller will offer its own conditions.

With the 3rd option, you need to resort to the escalation of the dispute to Ali Extress:

• Changing the Disput Status will occur on My Aliexpress / Operations / Disputes & Returns. You do not need to choose any of the proposed options, first it is advisable to see what conditions the seller is put forward;
• A time counter will appear on the page for which the buyer must accept the terms of the opposite side or offer an acceptable solution for both parties;
• If the compromise is not possible, the following solution will be sampled by the site administration.

It is important to pay attention to the amount of the claim, since the seller has the right to change it to the flesh to 0. If you leave a fact unchanged, the dispatch will pass into the claim and change the amount of financial reimbursement will be almost impossible.

If the buyer agrees with the seller’s conditions, the dispute is canceled. However, it is worth considering that when fulfilling the conditions the defendant, it is possible to open the dispute, if the time on the meter has not expired. Therefore, it is recommended to make a request for the extension of the deficiencies and only making sure that the seller has extended, close the dispute.

When you managed to come to a mutual agreement, press the button «to accept». You can change the conditions using the button «edit». In this case, you will have to re-indicate the cause of the dispute, the amount of compensation and the desire to return the product. The order status is changing on «Waiting for the approval of the dispute by the seller» and the time counter will begin a new countdown.

Escalation means that the two parties did not find solutions and the dispute is transmitted to the administration of the site.

Press «Again the spores», Buyer receives a notification in which they ask to confirm the presence of all necessary evidence. New evidence subsequently add only to the request of the resource administration.

Checking whether all the evidence is loaded, they hise «Again the spores». If you need to add something, use «no thanks» and come back to the edit page.

Pressing on «Again the spores» Order status will look like a sharpened. Now nothing depends on the buyer.

The only thing he can do is abandon the dispute, if the seller decided to agree to the requirements. Otherwise, by decision of the administration, the order will be closed automatically.

Consideration of claims lasts 15-60 days, the decision is final. After the buyer won the dispute to Aliexpress, money is returned within 7-10 days.